FAQ

Note: Shipping of your orders is temporarily once a week only, till monday 9th of july 2018 ( EMDAL is travelling in nature )

SHIPPING

 

Do you ship worldwide? 

Yes, we ship worldwide. We will happily ship to your home address but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package.

 

How much does shipping cost?

Shipping costs are free for Denmark, 30€ for Europe and North America and 70€ for the rest of the world with Danish National post services (Post Nord).

 

Do I have to pay duties and taxes?

All shipments destined outside of Denmark are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

EMDAL has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery.

In accordance with Danish export regulations EMDAL is required to declare the exact value of all items.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

If the receiver refuses to pay taxes + duties, the item(s) will be returned to us  and the order will be refunded excluding return shipping fee and original shipping fee.

 

How long will it take to get my package?

Packages typically arrive within 7/14 days from the date when the order is confirmed. EMDAL will try her best to inform you of the shipping times after you made your purchase. You can always contact EMDAL if you have any doubts.

 

How do I track my order?

You will receive a tracking number when your order is ready to ship so you can figure out when exactly your parcel will be delivered.

We ship all the orders from our ATELIER in Copenhagen, Denmark.

 

SHARING EMDAL

 

Can I post about EMDAL at my blog/website?

Yes. It is always a pleasure to find EMDAL featured in magazines or online. Thank you very much for the interest. Please kindly note that all images must be credited or (if online published) linked to www.emdalstudio.com

 

PAYMENT

 

What payment methods are accepted?

You can pay with credit card ( VISA, MasterCard, American Express, JBC, Discover Card and Diners Club ) or via Paypal.

 

ORDERS

 

How do I place an order?

You just need to select the item you want to order on the EMDAL online shop, and press the “add to basket” button. You will just need to fill in your personal and shipping information, then proceed to the checkout.

 

Do I need an account to place an order?

You can only place your order directly through the EMDAL online shop, without creating an account. 

 

 

LIMITED EDITION TEXTILE ARTWORKS

 

Do you offer your textile artworks in custom colors?

YES, it is not possible to order Emdal's artworks in custom colors. Please get in touch via e-mail, Insta direct or phone. Do always have patience with custom orders and leave EMDAL time to process your wish.

Will sold out limited editions works return in new editions?
Sometimes, and sometimes not.

Mint feather2© Signe Emdal.jpg
Mint feather1© Signe Emdal.jpg